Quickly and easily return your item(s).
You have 30 days from the date of delivery to return your item.
Returns are refunded via Gift card/coupon in the form of a Fashionista Global gift coupon. Returns
are processed within 10-15 business days after your item(s) are delivered to us.
Please note: Please ensure to package each order separately. If multiple orders are returned inside a
single return package, your return will require additional time to process. You will not receive credit
for any non-eligible items returned.
Can I exchange items?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our
Return Policy and repurchasing any available item(s) on our site.
Should I know anything else about the Online Return Policy
- Items must be unworn, unwashed, and have original tags attached and returned in their
original packaging. - We are not liable for any return packages that may become lost or stolen in-transit. Please
keep your proof of postage and/or return tracking number when shipping back your returns. - All returns must include an order packing slip (sent to you by customer service) or original
invoice that clearly indicates which items are being returned. If this is not filled out
correctly, your return may experience issues in processing. - Damaged, defective, or incorrect items must be reported within 14 days of delivery.
- Return drop-offs are not accepted.
- We reserve the right to delay a refund until items are actually received based on credible
concerns surrounding potential fraud.
What is the Store Returns Policy?
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase
date with a valid receipt and all tags attached. We will accept returns for credit only within 30 days of
the original purchase date with a valid receipt and all tags attached.
We do not provide cash refunds. Upon returning the item, you will receive credit in the form of a gift
card/coupon that can be used online.
All items returned must be in original condition (including all paperwork, packaging, and accessories)
with tags still attached. All items must be unworn, unaltered, and unwashed. Items offered online and
labelled/considered "Final Sale" cannot be returned or exchanged.
When returning merchandise purchased online, the return policy will apply to your online purchase.
We will accept exchanges within 30 days of the original purchase date with a valid receipt and all
tags attached.
If you received items ordered online that were received damaged, defective, or incorrect, you will
need to contact customer service in order to receive a full refund to your original payment method.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any
time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or
missing items; or - Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as
noted above.
Non-Fashionista Global items sent to us will be discarded upon receipt.
